Terms & Conditions

1. Definitions

In these terms:

• "Permata Labs", "we", "us", "our" refers to the business operating under the name Permata Labs, based at 6 Battery Road, #21-05, Singapore 049909.
• "Client", "you", "your" refers to the person or organisation using our website or engaging our services.
• "Services" refers to AI integration consulting services offered by Permata Labs, including Appraisal Sessions, Tailored Integrations, and Kept & Polished Retainer arrangements.
• "Website" refers to the website accessible at permatalabs.blog.
• "Agreement" refers to these terms together with any written engagement letter or service confirmation.
• "Deliverables" refers to written documents, workflow diagrams, opportunity maps, and similar outputs produced by Permata Labs for a Client.

2. Acceptance of Terms

By using this Website or engaging our Services, you confirm that:

• You are at least 18 years old or are acting on behalf of a business with authority to enter into agreements.
• You have read and understood these terms.
• You agree to be bound by them.

If you do not agree, please do not use the Website or engage our Services.

3. Services

Permata Labs provides three primary service offerings:

• Appraisal Session — a single working session plus a written summary with opportunity map and effort estimates.
• Tailored Integration — approximately three weeks of configuration, testing, and handover, including documentation and a staff walkthrough.
• Kept & Polished Retainer — an ongoing monthly arrangement including upkeep, priority support, and quarterly review.

The scope of each engagement is confirmed in writing before work begins. Services are available to businesses in Singapore and may be offered remotely in limited circumstances.

4. Engagement and Payment

• Engagements are confirmed in writing. Work begins after written confirmation and, where applicable, receipt of a deposit or full payment.
• Fees are quoted in Singapore Dollars (SGD). Current fees are as listed on the Website. We reserve the right to revise fees with reasonable notice for new engagements.
• Payment terms are stated in the engagement confirmation. Outstanding amounts are due within 14 days of invoice unless agreed otherwise.
• Late payments may be subject to an administrative fee. Retainer fees are due monthly in advance.
• Retainer arrangements may be terminated by either party with 30 days' written notice at any quarterly review point. Fees paid for months in which services were provided are non-refundable.
• For Appraisal Sessions and Tailored Integration engagements, if you cancel within 48 hours of a confirmed session or handover date, a cancellation fee of 50% may apply.

5. Scope and Changes

The scope of each engagement is defined and agreed before work begins. If a request falls outside the agreed scope:

• We will notify you promptly and discuss whether and how to accommodate the change.
• Additional work outside scope will be agreed in writing and may be subject to additional fees.
• We will not undertake out-of-scope work without your explicit agreement.

6. Client Responsibilities

To allow us to deliver Services effectively, Clients agree to:

• Provide accurate and complete information relevant to the engagement.
• Make appropriate staff and systems available within agreed timeframes.
• Review and provide feedback on drafts and configurations within agreed periods.
• Ensure that any data or systems access provided to us is lawfully authorised.
• Comply with applicable laws, including Singapore's Personal Data Protection Act, when using AI tools configured during an engagement.

7. Intellectual Property

• Deliverables produced specifically for you (opportunity maps, workflow diagrams, written summaries) become your property upon full payment.
• Our methodologies, templates, frameworks, and general know-how remain the intellectual property of Permata Labs.
• Our Website content — including text, design, and graphics — is owned by Permata Labs and may not be reproduced without written permission.
• You grant us a limited licence to access and use information you provide solely for the purpose of delivering the agreed Services.

8. Confidentiality

Both parties agree to treat as confidential any information received from the other that is not publicly available and that a reasonable person would consider confidential. This includes:

• Client business processes, operational details, and financial information.
• Permata Labs' methodologies and working practices.

Confidentiality obligations survive the end of an engagement for a period of two years, except where disclosure is required by law.

9. Disclaimers

• Our Services are provided on the basis of our reasonable professional judgement. We do not promise or imply specific outcomes, results, or returns from AI tool adoption.
• AI tools configured during engagements are subject to the terms and limitations of the third-party providers that supply them. We are not responsible for changes made by those providers.
• Our Website is provided on an "as available" basis. We do not warrant uninterrupted access.
• Nothing in these terms constitutes legal, financial, or regulatory advice.

10. Limitation of Liability

• To the fullest extent permitted by Singapore law, Permata Labs' total liability to a Client arising from any engagement is limited to the total fees paid by that Client under that engagement.
• We exclude liability for indirect, consequential, or incidental losses, including loss of profit, loss of data, or reputational damage.
• Nothing in these terms excludes liability for fraud or for any liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold Permata Labs harmless from any claims, losses, or expenses arising from your breach of these terms, your use of AI tools after handover, or your failure to comply with applicable laws in connection with your use of our Services.

12. Termination

• Either party may terminate an Appraisal Session or Tailored Integration engagement with reasonable written notice and payment for work completed to date.
• Retainer arrangements may be terminated at a quarterly review point with 30 days' written notice.
• Permata Labs may terminate an engagement immediately if a Client acts in breach of these terms and fails to remedy the breach within 14 days of written notice.
• Clauses relating to confidentiality, intellectual property, limitation of liability, and governing law survive termination.

13. Dispute Resolution

We encourage direct discussion to resolve any issues. If a dispute cannot be resolved informally within 30 days of written notice:

• The parties may agree to refer the dispute to mediation through the Singapore Mediation Centre.
• If mediation fails, disputes will be subject to the exclusive jurisdiction of the courts of Singapore.

14. Governing Law

These terms are governed by and construed in accordance with the laws of Singapore. The parties submit to the non-exclusive jurisdiction of the Singapore courts.

15. General Provisions

• Entire Agreement — These terms, together with any written engagement confirmation, constitute the entire agreement between the parties regarding the Services.
• Severability — If any provision is found unenforceable, the remaining provisions continue in full effect.
• Waiver — Failure to enforce a right under these terms does not constitute a waiver of that right.
• Assignment — You may not assign your rights or obligations without our written consent. We may assign our rights to a successor business.
• Notices — Formal notices should be sent by email to [email protected] or by post to our registered address.

16. Changes to These Terms

We may update these terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. For active engagements, material changes will be communicated directly. Continued use of our Website or Services after changes are posted constitutes acceptance.

17. Contact

For legal enquiries regarding these terms: